In compliance with current regulations on the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), POLARIER TILSA S.L. (hereinafter, “POLARIER”), informs users of this Website about its Privacy Policy.

1. IDENTITY OF THE CONTROLLER

The controller of the personal data collected through the Website is POLARIER TILSA S.L., with Tax ID No. B57536229, and registered address at C/ Gremí de Ferrers 37, CP 07009 Palma de Mallorca, Balearic Islands, Spain. POLARIER can be contacted via email at info@polarier.com or by calling +34 971 900 279.

2. PURPOSES OF DATA PROCESSING

The personal data collected through the various forms on the Website will be processed for the following purposes:

• Managing inquiries: Responding to user information requests.
• Sending commercial communications: If expressly authorized by the user, POLARIER may send commercial communications related to its products and services.
• Compliance with legal obligations: Processing personal data when necessary to fulfill legal obligations applicable to POLARIER.
• Statistical analysis: Conducting usage analyses of the Website to improve the services provided, using anonymized data for this purpose.

3. LEGAL BASIS FOR DATA PROCESSING

The legal basis for the processing of personal data is:

• User consent, expressly granted when completing and submitting the forms available on the Website.
• Contract performance, when personal data is necessary to provide a service requested by the user.
• Compliance with legal obligations, when data processing is necessary to comply with applicable regulations to POLARIER.
• POLARIER’s legitimate interest in improving its services through statistical analysis of anonymized data.

4. DATA RECIPIENTS

Personal data may be communicated to third parties only in the following cases:

• Service providers acting as data processors under POLARIER’s instructions, with whom data processing agreements have been formalized in accordance with Article 28 of the GDPR.
• Competent authorities, in compliance with legal obligations.

POLARIER does not perform international data transfers outside the European Economic Area.

5. DATA RETENTION PERIODS

Personal data provided will be retained for the time strictly necessary to fulfill the purposes for which they were collected and as long as the contractual relationship or user consent remains in effect. Once this period ends, the data will be blocked and only retained to be made available to competent authorities for the periods established by applicable regulations to address possible legal responsibilities.

6. USER RIGHTS

The user may exercise the following rights at any time:
• Right of access: Obtain confirmation of whether POLARIER is processing their personal data and access said data.

• Right of rectification: Request the correction of inaccurate or incomplete data.
• Right of erasure: Request the deletion of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: Request the limitation of data processing under the circumstances outlined in Article 18 of the GDPR.
• Right to data portability: Request the transfer of personal data provided to POLARIER, in a structured, commonly used, and machine-readable format, to another data controller.
• Right to object: Object to the processing of their data for reasons related to their particular situation, except in cases where POLARIER has a compelling legitimate interest or when necessary for legal claims.
• Right to withdraw consent: When data processing is based on consent, users can withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, users must submit a written request, including a copy of their ID or other proof of identity, to C/ Gremí de Ferrers 37, CP 07009 Palma de Mallorca, Balearic Islands, Spain, or via email to info@polarier.com.
Additionally, users have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe that their data processing infringes current regulations.

7. SECURITY MEASURES

POLARIER implements the necessary technical and organizational security measures to ensure the protection of personal data against loss, misuse, alteration, unauthorized access, and other risks associated with data processing, in accordance with Article 32 of the GDPR.

8. COOKIES

The Website uses cookies to enhance user experience and conduct statistical analyses. For more information on the use of cookies, please refer to our Cookie Policy.

9. CHANGES TO THE PRIVACY POLICY

POLARIER reserves the right to modify this Privacy Policy to adapt it to new legislative, judicial, or administrative developments or to improve the services offered. Changes will be published on the Website and made available to users. In the event of discrepancies between the Spanish version and any translation, the Spanish version will prevail.

10. APPLICABLE LAW AND JURISDICTION

This Privacy Policy will be governed and interpreted in accordance with Spanish and European law. For any disputes arising from the interpretation or application of this policy, both POLARIER and users, expressly waiving any other jurisdiction, submit to the jurisdiction of the courts and tribunals of Palma de Mallorca, unless otherwise required by applicable law.